*Terms and Conditions updated as of 25/07/2022
Event terms and conditions:
These Event Terms (Terms) govern your purchase of tickets for, and attendance at events held by Apoio (Apoio Group Pty Ltd) (Events). It is your responsibility to review these Terms prior to the purchase of tickets. By purchasing tickets you agree to be bound by these Terms. We reserve the right to amend these Terms at any time, and will provide the most recent version on our website.
Throughout these Terms, the terms “Apoio”, “we”, “us” and “our” refer to Apoio Group Pty Ltd and its associated entities, and “you” refers to the individual or business purchasing tickets or attending Events.
1. Event Booking and Ticket Purchase
1.1. A list of upcoming Events, and ticket prices are available on our website.
1.2. Associated providers of Apoio may have access to discounted ticket prices. This is at the discretion of Apoio.
1.3. Booking Registrations may be declined. Acceptance of attendees and booking registrations are at the discretion of Apoio.
1.4. In addition to the ticket price, you may be required to pay GST and any booking, handling, credit card surcharge or postage fees specified on our website.
1.5. Ticket prices are subject to change, and Apoio will use best endeavours to inform you if there is a change.
1.6. You may make a booking and/or purchase a ticket for an Event:
1.6.1. online via our website; or
1.6.2. by submitting a request for a manual invoice to [email protected] with the name of the Event, location, number of tickets and requested invoicing details.
1.7. If you choose to book via our manual invoicing process:
1.7.1. an administration fee of $20 is payable;
1.7.2. your request is subject to approval by Apoio;
1.7.3. full payment must be received at least 48 hours prior to the Event. If full payment is not received by this time, the booking will be cancelled with no notice to you;
1.8. Your booking is confirmed when you receive an email notification and receipt from Apoio. We will maintain a list of confirmed and paid up attendees for each Event, and you may gain entrance to the Event by presenting identification or your email receipt. You may not receive a hard copy or electronic ticket.
2. Refunds, Credits and Transfers
2.1. All ticket sales and table bookings are final. No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled Events (see clause 3 below). For clarification, you are not entitled to a refund if:
2.1.1. you did not enjoy the event;
2.1.2. you are no longer able to attend the event; or
2.1.3. you arrive late or are refused entry for any reason.
2.2. A ticket or table booking is transferrable to another person on the following conditions:
2.2.1. a request is submitted in writing to [email protected] containing the replacement guest name, business name, email address and phone number.
2.2.2. the request is submitted at least 48 hours prior to the event. Apoio reserves the right to refuse entry if a replacement guest arrives at the event without the ticket being transferred via this procedure.
Event Cancellation or Postponement
3.1. Sometimes Events are cancelled, varied, rescheduled or postponed due to Force Majeure Events, situations which affect the organisers and presenters, or other causes.
3.2 If an Event is postponed:
3.2.1 you may, at your option exercisable by notifying us in writing no later than 7 days after the originally scheduled date of the postponed Event, obtain a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the postponed Event; or
3.2.2 if you so elect, or if you fail to notify us in writing of your request for a credit within 7 days after the originally scheduled date of the postponed Event, your ticket will be automatically transferred to the new date for the postponed Event.
3.3. If an Event is cancelled and/or a new date for the Event is not announced within 14 days of the postponement/cancellation:
3.3.1 in circumstances where the Event is cancelled due to a Force Majeure Event, you will be given a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event (no refunds will be issued);
3.3.2 in circumstances where the Event is cancelled for any reason other than a Force Majeure Event, you may, at your option exercisable by notifying us in writing no later than 7 days after the originally scheduled date of the cancelled Event, obtain a refund of the ticket price (excluding booking, credit card and other fees if charged). If you so elect, or if you fail to notify us in writing of your request for a refund within 7 days after the originally scheduled date of the cancelled Event, you will be given a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event.
3.4. We will use reasonable endeavours to notify ticket holders of a cancellation, variation, rescheduling or postponement of an Event by sending an email to the address provided to us by the ticket holder and putting a notice on our website; however the responsibility to ascertain whether an Event has been cancelled, varied, rescheduled or postponed is yours. We do not guarantee that ticket holders will be informed of a cancellation, variation, rescheduled or postponement before the date of the Event.
3.4 Except as expressly provided in this clause 3, in no circumstances will ticket prices (or any part thereof) be refunded or credited. Any refund or credit issued will be your sole remedy for a postponement or cancellation of an Event, and we will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an Event for any reason. Any credits issued for postponed or cancelled Events that are not used within 12 months of the originally scheduled date of the postponed/cancelled Event will be forfeited.
4. Event Conduct
4.1. You are expected to behave in a professional and appropriate manner at all Events. We reserve the right to refuse entry or require you to leave if your behaviour is deemed unacceptable.
4.2. You acknowledge that cameras, audio and video recorders may not be permitted at certain events. Apoio will advise whether this is the case at each event.
4.3. Apoio films and photographs every event. You consent to being filmed or photographed by Apoio (or its representatives) and to Apoio using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our events, services and products. No remuneration is payable for such use.
5. Limitation of Liability
5.1. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at Events.
5.2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.
5.3 We will be excused from performance under these Terms and in relation to Events to the extent such performance is affected by a Force Majeure Event.
6.1. These Terms shall in respects be governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts in New South Wales to determine any matter or dispute which arises under these Terms.
6.2. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
6.3. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.
6.4 In these Terms, a “Force Majeure Event” means any of the following (whether or not foreseeable or anticipated): acts of God, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic, government restriction or recommendation, legal requirement, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster, and/or any other event, cause or circumstance that is beyond our reasonable control.
6.5. These Terms constitute the entire agreement between Apoio and you in relation to the Events.