The Apoio Pulse – Issue 66 - 3G Network

Today, we have some crucial news that could significantly impact our NDIS community. It’s time to discuss the upcoming farewell to our good old friend, the 3G network.

The Australian Competition and Consumer Commission (ACCC) has given us a heads-up about the imminent shutdown of Australia’s 3G network, set to be completed by the end of 2024. Our trusty 3G network is taking a permanent holiday. The Department of Infrastructure, Transport, Regional Development, Communications and the Arts has all the detailed information if you’re curious.

Many of our participants, families, and carers might still be using devices that rely on 3G for critical health and safety functions. These include medical alarms, panic buttons, and even some mobile phones. As 3G waves goodbye, these devices might not function properly, leading to potential safety risks. Imagine trying to call for help, only to have your 3G device give you the silent treatment! Not fun, right?

Please make sure to:

• Identify and monitor devices that will no longer work once the 3G network is shut down.

• Assist those in need by providing guidance on how to upgrade their devices, but be aware that these upgrades will not be funded by the NDIS.

Here’s how you can be a tech-savvy superhero for our participants:

1. Identify and Update: Check if you’re still offering or supporting any 3G devices and make a game plan to phase them out.

2. Educate and Inform: Let participants and their families know about the 3G shutdown and guide them on upgrading to 4G or 5G alternatives.

3. Be a Compliance Champion: Ensure your devices comply with the Australian Consumer Law, avoiding the sale of soon-to-be obsolete 3G gadgets.

For more information, visit the Department of Infrastructure’s website where they have all the details.

Let’s embrace this change and make sure our participants continue to stay connected and safe.