The Apoio Pulse – Issue 84 - Festive Holiday Hours

Sleigh the Festive Season with Clear Communication!

Spread the Festive Cheer (and Info!)

As the holiday season approaches, it’s time to dust off the tinsel and ensure your community knows your closure dates. Sharing your opening and closing times isn't just about avoiding confusion—it’s about keeping NDIS participants and their families informed, ensuring seamless support during the busiest time of the year.

Apoio’s Holiday Hours

We’ll be here to keep things running smoothly! Apoio will only be closed on public holidays, because participants’ needs don’t stop just because it’s Christmas—and neither should their invoices. Rest assured, we’ll continue to process invoices as efficiently as ever during this busy season.

Benefits of Being an Open Book

Transparency about your holiday schedule is a win-win:

• For Participants: They can plan ahead, ensuring their needs are met without last-minute surprises.

• For Providers: Clear communication reduces inquiries and potential misunderstandings, letting you focus on the holiday spirit.

• For the Community: It fosters trust and sets a professional tone for your services.

NDIA’s Festive Hours and Payment Tips

During the holiday season, it’s likely the NDIA will operate on reduced hours with fewer payment runs. If you or your participants need to contact them, be prepared for potential delays and allow extra time for processing.

To ensure payments run smoothly:

• Invoice Promptly: Submit invoices as soon as services are rendered to account for any delays.

• Plan Ahead: Communicate with participants about potential timing adjustments to avoid stress over the break.

Patience is key during this festive period, and early preparation will help keep the holiday spirit intact.

Creative Ways to Announce Your Holiday Hours

Why settle for a plain notice? Here are a few fun ways to share your festive schedule:

• Social Media Countdown: Create a holiday-themed graphic to post online with your opening and closing dates.

• Email Greetings: Combine your holiday wishes with your operating hours for a warm and informative message.

• In-Office Displays: Use a festive chalkboard or printed signs to inform visitors in person.

• Community Noticeboards: Pin your hours at local hubs where participants and families are likely to see them.

Wrapping It Up with Care

This season is all about joy, connection, and care. By being proactive with your holiday communication, you’re showing your commitment to the people you support. So, deck the halls, spread the word, and let’s make this season a smooth one for everyone!

P.S. Don’t forget to set an out-of-office email for any days you’ll be off—it’s like the auto-reply version of Santa’s workshop!